Jul 10, 2023 · When deciding on KPIs, those metrics need to be something you can directly report on and use as a continuous improvement tool. They work best when combined with SMART …

Some examples would be waited scores for things like time on break, time on phones, time on site, time on tickets, avg responses before resolution, customer satisfaction, etc.

Jan 10, 2023 · The most obvious KPIs would be time and money. But running R&D projects an ever evolving time plan and budget seems to be the way of life and given sufficient …

Mar 26, 2021 · For example, for the financial department reports could be created based on revenue, costs, profit, operating cashflow, equity ratio or debt ratio. For the marketing …

Oct 25, 2023 · So in sum, to develop KPIs out of thin air, you may need to play around with metrics and trend them out. Find some pattern that can help you forecast the next two months …

Nov 25, 2023 · Friend link for tutorial: https://medium.com/microsoft-power-bi/unlock-the-power-of-data-crafting-advanced-kpi-cards-in-power-bi …

Sep 4, 2023 · Look at what KPIs other teams use that leadership wants to review regularly and find out how you contribute to preventing and mitigating risks directly associated with those KPIs.

Jun 25, 2024 · I'm interesting in what KPIs are you tracking for engineering/product development teams. For example, do you use DORA metrics, do you track velocity of tasks, do these …

Jul 17, 2023 · So I’m trying to pull together some industry standards when it comes to KPI’s. Not to show up my boss but to be prepared with what CSMs are typically measured against and …

Dec 30, 2021 · Pretty open ended question, but just wondering what your favorite metrics or KPIs are that you use when evaluating your company’s performance? Whether that’s on the day to …