The question is no longer whether, but when your organization will suffer a consequential cyber incident. A crisis communications plan is mandatory to protect your business. Incident response isn’t ...

The worst time to develop a crisis communications plan is the moment an emergency strikes. When tensions are high, reliable information is scarce and conditions are changing rapidly, you don’t want to ...

In the hour of crisis, employees look to the management for direction. The absence of communication from the management can lead to wrong assumptions, as well as the spread of inaccurate and damaging ...

A crisis never seems to occur at 11:30 a.m. on a Wednesday when your management team is already huddled for a regular meeting. Accidents, storms, outages and fires all seem to happen in the wee hours ...

Crises are surprises — but your response can’t be. You shouldn’t wait until a crisis hits to put a crisis communications plan together. If you’re scrambling to develop a response as the situation ...

Meetings and events are not immune to crises. Everything from severe weather/natural disasters to protests to a tragic accident can affect an event and require immediate and confident communication ...

When tensions are high, we’ve seen that brands don’t always get it right. Brand teams are comprised of humans, who are known to make mistakes occasionally when in a panic-level situation. But there is ...

Soon after the Wasco County Substation fire ignited, county officials kicked a sophisticated communications plan into high gear. Emergency teams designated a public relations lead, the sheriff’s ...

When home service businesses are in the news, it’s not always about something good. Contractors are especially vulnerable to negative publicity when the general public sees a news clip from a ...