Patients who receive in-person training for online portals are more likely to use them, according to a study from Columbus-based Ohio State University College of Medicine. The study, published Sept.

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, ...

Today, patient experience is a critical factor in the success of healthcare organizations, so understanding and addressing patient concerns is essential. With the rise of online reviews and social ...

In the pursuit of enhanced patient care and streamlined operations, modern medical practices are utilizing virtual medical receptionists as a solution. Practice administrators and doctors are ...

Patient experience data is increasingly being used to rate the quality of hospital and physician care, but current methods of collecting that data don’t tell the whole story, a new study in the Annals ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

Highly satisfied patients translate into long-term success and higher volume for the ambulatory surgery center, says Rajiv Chopra, of the C/N Group in Merrillville, Ind. “If the patient has a bad ...

Patient churn in healthcare happens when patients stop coming, delay follow-ups or switch providers without much notice. Unlike missed appointments or formal complaints, churn often slips under the ...

When a study released this fall found that more than 50% of staff fail Health Insurance Portability and Accountability Act (HIPAA) assessments, two-thirds witness internal breaches, and more than 80% ...

Dental practices are placing increased emphasis on patient experience as a key driver of business performance. With evolving ...