Enhancing E-mail Customer Service The advent of e-mail has been a major boon to small and mid-sized businesses, which can now keep in contact with customers in a more personal way and on a more ...

Consumers are still having a hard time getting companies to service their needs via e-mail, and the experience is souring them on buying again from the same companies. Those were some of the results ...

Every interaction a customer has with a brand is a customer experience opportunity. Unfortunately, many of these opportunities are missed or ignored, leaving customers to wonder whether the company ...

SAN FRANCISCO (CBS.MW) - E-mail-based customer service is bad and getting worse, as Web sites struggle to handle growing traffic with limited resources, according to a new study. Consumers can buy a ...

Does your company frequently interact with your customers? If so, you may find it daunting to handle every customer interaction. Some people prefer live chat, while others like email, and still others ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...