Communications Platform as a Service is becoming a go-to innovation for large and small agencies looking to improve the citizen experience. CPaaS replaces massive call centers and old-fashioned ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...