FCC advances effort to bring telecom call centers back to the US

Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

Dialing Back: FCC Moves To Bring Call Centers Home And Mandate English Standards

The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil ...

FCC exploring ways to require call center workers to be proficient in English

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone ...

US FCC moves to onshore call centers, mandate English proficiency

The US FCC has voted to onshore call centers and establish English proficiency requirements to enhance customer service and ...
IndiaWest

US Move To Curb Offshore Call Centers Will Affect India, An Outsourcing Hub

For India, an outsourcing hub, the move signals potential disruption in the global business process outsourcing (BPO) ...
Sierra Sun Times

FCC Proposes Call Center Onshoring, English Proficiency Requirements, and Seeks to Disincentivize Call Centers from Facilitating Robocall Scams

Rulemaking Also Seeks to Disincentivize Call Centers from Facilitating Robocall Scams. March 28, 2026 - W ASHINGTON - On Thursday, the Federal Communications Commission voted to l ...
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Carr says overseas call centers pose ‘security issue’ as part of FCC proposal list

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.